Submit Level I Support Issue
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LEVEL I support is in place for issues that are considered not critical to daily operations. LEVEL I issues are typically initiated within 5 business days or less, depending on the nature of the problem. |
***Note – Choosing an inappropriate tier for your support issue may result in the de-escalation of your issue in the support queue. Additionally, support issues that require 3rd party involvement, such as hardware or software manufacturers, may impact or delay resolution of the issue.